Songs of Summer is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday, monday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost which at times may impact the delivery duration.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 10 working days depending on region. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call/reach out to us mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Does sos deliver internationally?
As of now we deliver within india ONLY.
Songs of Summer believes in helping its customers as far as possible, and has therefore a fair cancellation policy.
Songs of Summer products are largely handcrafted, thus creating light variations from piece to piece in size, shape, colour and finish, these conditions will not be considered under return/exchange policy.
our return policy only covers damaged and broken goods.
How do I cancel an order on Songs of Summer?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– cancellation cannot be offered for once the order has been shipped
– Refunds will be made in the same form that the payment is received within 10- 20 working days from the date of cancellation of order, in case of outright cancellation.
only applicable for damaged and broken goods at the time of delivery
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Also, please take pictures of the goods showing the damages clearly and reach out within 24 hrs , mentioning your Order ID to apply for an exchange or replacement.
After receiving the application, and review from our side, in case of eligibility ,We will personally ensure that a brand new replacement is issued to you with no additional cost within 10 working days.
Please make sure that the original product tag and packing is intact when you send us the product back
Currently we do not offer any exchange on goods once delivered.
“Please keep in mind that items may appear larger or smaller in listing photographs than they actually are. Remember to look at the measurements that are mentioned in each item’s description.”