1. We take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 2000. For orders below that, we charge a flat Rs. 50 shipping fee.
2. Because each craftsman and artisan’s process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping times.
3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
4. As soon as your package ships, we will email you your package tracking information.
All orders will be shipped from India.
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
Entire Order Value would be refunded if you receive the products in damaged condition. The intimation of damage should be received by us within 48 hours of delivery with photographs. The refunds would be processed after the products are returned within 15 days from the date of receipt of shipment.
Alternatively a free replacement can be sent if the claim of damage is agreed.
For Goods Purchased During Sale or Custom Orders:
No Returns will be accepted for goods purchased during Sale and Special Offers. Returns for Custom Orders specially made for you based on your custom size, color or design will also not be accepted.
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