Chhapak means ‘Splash’, the sound you hear when you jump into a puddle. Chhapak is a brand that aims to combine traditional Indian-craft with a modern touch. Our products are traditional and handcrafted carefully by talented artists across India with an added utility value which makes every product unique and one-of-a-kind
ABOUT SHOP OWNER
Chhapak was founded in 2016 by Vikas Gupta, initiated by NoDues Design Collective Pvt Ltd. It aims to create world-class handcrafted products by identifying talents across India and provide a platform for artists to showcase their talent to the world. The craft that goes into making each product at Chhapak is over 400 years old and the technique has been passed on by ancestors, hence making each product a piece of fine craftsmanship.
We take great care in delivering your products to you, and we partner only with reputed national couriers. Majority of our orders are shipped within 3 working days of the order and delivered in 5-7 days from the shipping. We have partnered with leading courier services. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. As soon as your package ships, we will email you your package tracking information.
Refunds will only be done in the following cases: - Genuine quality issues. - Packages lost in transit. - In case we discovers that a wrong item has been shipped to you. - In case the customer is not happy with the purchase and has returned the item/ items to the address mentioned above. No Refunds will be given in the following cases: - Incorrect or outdated delivery address. - After 3 failed delivery attempts by the courier. - Package refused by the recipient. - Products returned in used/ damaged condition. Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in the transit.
Cancellations and Returns/ Exchange Before you return our product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft person in rural India, resulting in each product being unique and slightly different from each other. In spite of the variables, we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason.
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