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One Good Thing
Chitra Ghildiyal
INTRODUCTION
One Good Thing offers distinctive home furnishing pieces inspired and influenced by the heritage arts, cultures, history and people from around the world.
ABOUT SHOP OWNER
One Good Thing offers distinctive home furnishing pieces inspired and influenced by the heritage arts, cultures, history and people from around the world.
SHIPPING POLICY
We process all deliveries through reputed and established courier companies across the country.
Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. Usual delivery time is between 3-7 Days depending upon which city you are at. It gets delivered faster in Metros. We dispatch the parcel from our warehouse after confirmation within 48 hours of receiving the order.
REFUND POLICY
All products sold at One Good Thing are covered under our 5 Days Replacement Policy. Notify us of any problems, damages or defects within 5 days from the date of delivery then send us back the original product you received and we will issue a brand new replacement to you at no extra cost, if available.
In order to get a defective item replaced, please reach out to us within 5 days of delivery of the product.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Please note that the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
If there is any kind of technical or non technical error from our side and we are not able to provide you the product you ordered we will refund your full amount.
ADDITIONAL POLICY
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 5 Days Replacement Policy above. We hope you understand that we can process refunds only after the product is received in our warehouse in good condition and in the original shipping box.
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