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Samoolam Crafts
INTRODUCTION

Samoolam is a self reliant social enterprise founded in 2009 in Gaya district of Bihar, India with a core philosophy to enable employable skills in women at grassroots to ‘give back to roots’ to the vulnerable communities in rural India. With an aim to generate livelihood for rural women, Samoolam has trained the women in the crochet technique. It has bore its fruits in the form of beautiful handcrafted crocheted fashion accessories, stationery collection & home decor products. The collection is evolving on the regular basis. This effort has lead to empowering women both socially & economically. The organisation that started with just three women has now grown to more than a hundred women since its origin. In a span of 7 years, Samoolam has equipped these women from informal sector to be ‘Masters of Crochet’. Women are no more just the care-takers of the family, they are now also engaged in nurturing fresh talent as skilled artisans budding entrepreneurs. This journey is equipping the women with a sense of self worth and empowerment.

ABOUT SHOP OWNER

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			 								We make Handcrafted Crochet jewellery & accessories for Women, Kids and Home.			 								
			 							
SHIPPING POLICY

1. At Samoolam, we make sure everyone can get our products delivered to their doorstep. We ship and deliver to all pincodes pan-India, and we partner only with reputed national couriers. All products have free shipping and we do not add additional shipping cost to lower value products. The prices displayed are inclusive of the shipping fees. 2. We aim to ship all orders within 24-48hrs of successful order receipt. Because each product is a unique creation of the artisan, there might be a slight variation in the shipping time. For every order shipment delayed beyond 48hrs, you are guaranteed a goodie with your order. 3. All orders received before 3pm (Monday to Saturday) will be shipped on the same day itself (subject to fulfillment). Orders post 3pm (Monday and Saturday) will be shipped on the next business day. Business days exclude any National or Regional holiday and Sundays.

REFUND POLICY

In a very rare case that you wish to return Samoolam products, please read our return policy: 1. We maintain a strict eye on quality assurance, however if there are any manufacturing defects a return must be raised within 48hrs of the receiving it. The products are not machine made, so a slight and acceptable variation might exist. 2. Products qualifying for returns can be returned within 15 days of delivery. If you wish to change or exchange or your product, the request should sent to our team within 3 days of delivery. The returning products should be unused, unsoiled and untampered. We are there to assist you. 3. We make sure our products are packed safely and securely. However, in the event of a damaged product received, you are requested to intimate us within 48 hrs of delivery. You are requested to email us the images of the product and packaging received, along with your contact details. Our team will spring into action and contact you to solve the matter at the earl

ADDITIONAL POLICY

Additional Shipping Policy- 4. Our courier partner aim to the deliver your orders as quickly as possible. However, delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. 5.The shipping information shall be emailed to you once the order is shipped from our end. The shipment can be tracked using the "AWB Nummber" on the courier partner's website (link will be provided in the mail). 6.We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel or change orders once the shipment is out of our warehouse for delivery. Additional Return Policy - 4. Shipping of the return products shall be undertaken by the customer. We will be reimbursing the amount paid for shipping, post shipping an image of the booking slip shall be emailed to us. We recommend using India Post for shipments. We hope this is never h

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