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SHOP DETAIL

Store Utsav
INTRODUCTION

Welcome to Store Utsav (pronounced as: ootsav), an online store for 'genuine' & 'eco-friendly' Indian handmade jewelry. Hand woven clothing, hand chiseled jewelry & bags, I bring these and more of such 'handful' delights to the art & fashion lovers like you.

Why buy from Store Utsav?

- All my products are environment and skin friendly.
- Nickel free metal, natural mineral stones, organic fibers, natural dyes, I go any mile extra to bring the premium quality and high level of craftsmanship for you.
- Created mostly through traditional methods, each piece delivers style value to you. Accordingly, every piece takes at least 5-7 days to finish.

With Store Utsav, apart from personal styling, you wear a legacy. Traditional, regional, contemporary, folk, tribal, we bring ranges suiting your every style statement. So, indulge.

Happy shopping! :)

ABOUT SHOP OWNER

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			 								Hi! I am Rakhi Sinha from NOIDA, India. A writer by profession, I always craved to integrate art in my life. Fond of traveling, culture, art, & food, I wanted to intermix all this love among as many parts of the world as possible. Eventually, in 2012, I came up with the concept of Store Utsav (pronounced as: ootsav) and in July 2013 the venture pilot test began. My company was formally registered in July 2015. 

Through my store, I try to promote & establish a creative space of impressive things, all handmade and eco-friendly. Hand chiseled jewelry, hand woven clothing, and handcrafted decor pieces & festive decorative, I bring these and more of such 'handful' delights to the art lovers like you. I with my team of artisans, follow the traditional methods of their creation employing natural raw material, which take anything from few hours to several days to months. Diluting the boundaries, I wish to share the legacy & the aesthetic pleasure of artistry with everyone, anywhere.

Today, within a short span, Store Utsav engages me for good and I enjoy the creative kick it gives me and the art lovers like you. Each piece of my store is a story that brings you joy. It adds a classy grace to your living or work space as artifact and to your celebrations as festive decorative. So, enjoy the imaginative leaps and the creative highs with Store Utsav. Happy Shopping! :)
SHIPPING POLICY

1. The shipment is dispatched within 3-5 working days of receiving the payment. Custom orders are exempt from this timeline.

2. Please do provide your phone number when placing your order. This helps the delivery official co-ordinate with you in case of your unavailability when attempting delivery. Store Utsav will not be responsible in anyway for a returned shipment in such a case. Such instances will not be eligible for a refund.

3. Please leave your email id with us. We will provide you the tracking id for your consignment's status update.

4. We use India Post Speed Post to dispatch our shipment. Please allow up to 5-8 working days (from the date of dispatch) for the shipment to reach you.

5. We are not responsible for the delay incurred at the delivery channel's end.

6. We are also not responsible for the delay, lost, or returned shipment due to your non-availability at the mentioned address, weather, natural calamity, fire, government directives

REFUND POLICY

1. No return/refund. The products can only be replaced, subject to the exceptional terms mentioned in point 3 below. In some situations, we may issue a voucher or a discount coupon.

2. Some slight irregularities in pattern, weaving, color, design etc signifies these are unique, handcrafted products. These are not machine crafted and therefore, they cannot be returned on these grounds.

3. The only exceptions applicable for replacement:
a. Wrong product shipped
b. Product not received (delivery failing due to special circumstances as mentioned under "Shipping Policy's 6th point" are not eligible for any refund)

4. Replacement terms:

a. All items must be returned in the same conditions as received with all the tags and invoice in place. Any item exhibiting signs of more than reported wear tear, alteration, resizing, or damage will not be accepted for return.

b. Please reach out to us with your replacement request(s) within 48 hours of receiving (d

ADDITIONAL POLICY


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